Frequently Asked Questions
Everything you need to know about your Wax London order.
What is the standard delivery time for orders?
For UK domestic orders, standard delivery typically takes 2-4 working days. International shipping times vary by destination but generally arrive within 5-10 working days via our global couriers.
How do I return an item if it doesn't fit?
We offer a 30-day return policy for all unworn items in their original packaging. You can initiate a return through our online portal to receive a pre-paid shipping label or instructions for international returns.
Where are Wax London clothes manufactured?
We take pride in our artisan partnerships. While our design studio is based in London, our signature Whiting overshirts and trousers are crafted in family-run factories across Europe and India that prioritize ethical labor practices.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer express checkout options through PayPal, Apple Pay, Google Pay, and interest-free installment plans via Klarna.
How should I care for my Wax London garments?
To ensure the longevity of your clothing, we recommend following the specific care label instructions. Most of our cotton and linen pieces benefit from a cold wash and air drying to maintain their shape and color.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team within 30 minutes of placing your order, and we will do our best to accommodate your request.