Returns & Exchanges

We want you to be completely satisfied with your Wax London purchase, which is why we offer a 28-day return window for all unworn and unwashed items. Our goal is to make the process as seamless as possible so you can find the perfect fit for your wardrobe.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all tags are still attached and the garments are in their original condition.

• 3.
  Ship It Back

  Generate and print your prepaid shipping label from the portal, then drop off your package at the nearest designated collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to the original payment method within 5 to 10 business days.